Support
Real people read every message. We usually reply within 24 hours.
Contact us
In the app, go to Settings → Support → Help & feedback to send a report with helpful diagnostics (never your content). Or email us:
Delete your account
- In the app: Settings → Account → Delete account.
- Confirm with Apple or Google sign-in if asked, then confirm deletion.
- Your content disappears from your partner's view immediately and the link ends.
- You can undo within 7 days by signing in again with the same method. After that, your data is permanently deleted within 30 days.
No longer have the app? Request deletion on the web: Delete my account
Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play settings first.
Download your data
Settings → Privacy → Request my data. We prepare a ZIP with your profile, the moments you sent, your answers and events, usually within 3 days and at most 30.
Manage or cancel Plus
Subscriptions are billed by Apple or Google. Manage or cancel them in your App Store account settings or in Google Play → Payments & subscriptions. Deleting the app does not cancel a subscription.
Don't feel safe?
If you are in danger, call your local emergency number. In the US, the National Domestic Violence Hotline is available 24/7 at 1-800-799-7233. In the app you can end the link and block your partner at any time (Settings → Couple → End pairing).
Frequently asked questions
The widget is not updating.
Open Dearly once, check that notifications are allowed, and in the app open Settings → My widget isn’t updating for a step-by-step check. Low Power Mode can delay updates.
How do we link our accounts?
One partner creates an invite code (or QR code) in the app; the other enters it. Codes expire after a while, so create a new one if needed.
My partner subscribed but I do not see Plus.
Plus is shared within the couple after linking; pull to refresh on the Us screen. If you recently linked with a new partner, sharing may be paused for up to 30 days.
How do I restore a purchase?
Settings → My Plus membership → Restore purchases, signed in with the same App Store or Google Play account you bought with.
How do I end the link with my partner?
Settings → Couple → End pairing. You can also block them from inviting you again.
How do I report content or a user?
Long-press a moment or answer and choose Report, or go to Settings → Support → Help & feedback → Report abuse.